Contact
Synaptril Customer Service: Phone, Email and Addresses
Synaptril customer service is the order desk at +1 (323) 348-1373 and [email protected]. It looks after tracking, changes and refunds on placed orders. Have your order ID ready. This website has its own inbox, [email protected], for questions about our pages, typos, privacy and press, but it cannot see or change orders.
Written by the Synaptril label deskUpdated
Contacts01
How do I reach Synaptril customer service?
Synaptril customer service is reached by phone at +1 (323) 348-1373 or by email at [email protected]. Both go to the same order desk.
The same phone number is printed on the bottle under the distributor line, and it appears again on the sales page footer for order status (Synaptril sales page). That makes it the one number tied to both the label and the checkout.
Getsynaptril, the team behind this website, is a separate contact. We answer questions about what our pages say. We cannot look up a payment, a parcel or a refund, because orders never pass through us.
Tracking, changes and refunds
Synaptril order desk, for orders already placed. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
1745 Broadway, Floor 17
New York, NY 10019
Mail only. No walk-in sales.
Returns (New York)
195 Broadway, Floor 5
New York, NY 10007
Call first. Add your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
On the label
Gluco Elixir
Aurora, CO 80011
The distributor printed on the bottle. The sales page footer lists SHIPOFFERS at the same ZIP code.
Who handles what02
Which Synaptril contact handles which question?
The order desk handles anything tied to an order. This website's inbox handles anything tied to the words on our pages.
Picking the right one first saves a round of emails. If your question includes an order ID, a card charge or a tracking number, it belongs with the order desk.
| Your question | Who to contact | How |
|---|---|---|
| Where is my order? | Order desk | +1 (323) 348-1373 or [email protected] |
| Change an address or a pack | Order desk | Call as soon as you can, with the order ID |
| Start a refund under the 60-day guarantee | Order desk | Call or email first, then mail the bottles |
| A charge you do not recognize | Order desk, then your card issuer | Have the checkout email open |
| A typo or wrong fact on our pages | This website | [email protected] |
| Privacy or press questions about this site | This website | [email protected], Mon-Fri 9:00am-5:00pm ET |
| A side effect or health worry | Your doctor or pharmacist | Bring the bottle with you |
Phone03
What is the Synaptril phone number?
The Synaptril order desk phone is +1 (323) 348-1373. Use it for tracking, changes and refunds on orders you have placed.
The number appears in three places we checked: the label's distributor line, the sales-page footer and the seller's contact details. The sales page we read does not print the desk's opening hours, so try during normal US business hours and leave a message if no one answers.
A call goes faster when the desk can find your order in seconds. Get these four things ready before you dial.
Order ID
It is in the BuyGoods confirmation email sent after checkout.
Name and email
Use the same ones you typed at checkout.
Order date and pack
For example, 3 bottles on a given day.
What you want
Tracking, a change, or a refund under the guarantee.
Email04
How do I write to the Synaptril support email?
Write to [email protected] and put your order ID in the subject line. A clear first email usually means fewer replies back and forth.
Keep it short. Say what you ordered, what went wrong and what you want done. Attach a photo if a parcel or bottle arrived damaged, or if the safety seal was broken.
Subject: Order ID and your request, such as "refund" or "address change". Body: your full name, the email used at checkout, the pack you bought and the order date. Then one or two lines on what you need. End with a phone number where the desk can reach you.
No reply time is published for the order desk. If a few business days pass with no answer, call the number instead of sending the same email again. Keep every reply in one thread so the history stays together.
Changes05
How do I change or cancel a Synaptril order?
To change or cancel a Synaptril order, contact the order desk with your order ID as soon as you can. Neither the label nor the sales page says how long an order stays open for changes.
Once a parcel ships, a cancellation turns into a return. Returns follow the 60-day guarantee: you contact the desk, mail the bottles back with tracking and pay the return postage yourself. Shipping times and tracking are covered on the shipping page.
- Address change: call first, then confirm by email so there is a written record.
- Wrong pack: ask before the order ships; after that it becomes a return.
- Double order: send both order IDs in one message.
- Refund: read the refund policy before you mail anything back.
Synaptril: from $49 a bottle30 capsules · 2, 3 or 6 bottles · free shipping on 3 or 6 · 60-day guarantee
See packsAddresses06
Which Synaptril address should I use?
Use the returns address, 195 Broadway, Floor 5, New York, NY 10007, only for returns, and only after the order desk says to send them. The office address is for mail, not walk-in visits.
Four addresses connect to Synaptril, and they do not all match. The label names Gluco Elixir of Aurora, Colorado, as distributor. The sales-page footer lists SHIPOFFERS at 19655 E 35th Dr #100, also in Aurora. The office and returns addresses we were given are both in New York.
We print them all as found and do not guess how the companies relate. More on the companies is on who makes Synaptril.
| Returns | 195 Broadway, Floor 5, New York, NY 10007 |
|---|---|
| Office | 1745 Broadway, Floor 17, New York, NY 10019 |
| Label distributor | Gluco Elixir, Aurora, CO 80011 |
| Sales-page footer | SHIPOFFERS, 19655 E 35th Dr #100, Aurora, CO 80011 |
This website07
How do I contact this information site?
Contact this information site at [email protected], Monday to Friday, 9:00am to 5:00pm Eastern Time. The inbox covers our pages, typos, privacy and press.
Getsynaptril is a stocked U.S. Synaptril counter. We are not the manufacturer or the distributor, and we earn money when you order through our links. Because orders go straight to the checkout, our inbox has no access to them.
Corrections are welcome. Tell us the page, the sentence and what you think is wrong. If you have a photo of a label that differs from ours, send it, since the label is the source we trust most. How we check facts is set out in our editorial standards.
Health concerns08
Who do I contact about a reaction to Synaptril?
For a reaction to Synaptril, contact your doctor or pharmacist, not customer service. Stop taking the capsule and bring the bottle so they can read the full ingredient list.
The order desk can process a refund, but it cannot give medical advice. Neither can this website. Keep taking prescribed medicine as directed unless your own doctor tells you otherwise.
Sudden confusion, trouble speaking, weakness on one side, trouble breathing or swelling of the face need emergency care right away. Do not wait for an email reply.
No answer09
What if Synaptril customer service does not reply?
If Synaptril customer service does not reply, try the other channel. Call if you emailed, or email if you called, and keep a record of each attempt.
Write down the date, time and method of every contact. Save the BuyGoods confirmation, any tracking numbers and the postal receipt for a return. A clear record helps if you later need to ask your card issuer about your options.
Watch the calendar too. The guarantee runs 60 days, so start any refund request well before the window closes.
FAQ10
Synaptril questions people ask
What is the Synaptril customer service email?
The order email is [email protected]. It reaches the same desk as the phone line and handles tracking, changes and refunds on placed orders. Put your order ID in the subject line. For questions about our website's pages, write to [email protected] instead.
What hours is Synaptril support open?
The order desk's hours are not printed on the label or the sales page we read. Try during normal US business hours and leave a message if needed. This website's own inbox runs Mon-Fri 9:00am-5:00pm ET, but it cannot see orders.
How do I contact this information site?
Email [email protected], Monday to Friday, 9:00am to 5:00pm ET. We answer questions about our pages, typos, privacy and press. We cannot see orders, payments or refunds, so send those to the Synaptril order desk at +1 (323) 348-1373.
How do I change my Synaptril shipping address?
Call the order desk at +1 (323) 348-1373 as soon as you notice the mistake, with your order ID ready. Then confirm the new address by email to [email protected]. No cut-off time is published, so a change is easier the earlier you ask.
How fast does Synaptril support reply?
No reply time is published. If you emailed and a few business days pass without an answer, call +1 (323) 348-1373 instead. Keep your order ID, the date of each contact and every reply, so the desk can follow your case quickly.
Can I visit the Synaptril office in person?
We know of no walk-in service. The New York office at 1745 Broadway is listed for mail, and orders are placed online. For anything about an order, the phone line and order email are the quickest routes to someone who can see your purchase.
Who wrote this11
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . See our editorial standards and how we check reviews. This website is run by Getsynaptril, a stocked U.S. Synaptril counter, not by the manufacturer or the distributor. We are paid when you buy through our order links.
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Check your medicines first, then pick a pack. Three or six bottles ship free and cost less per bottle, and every pack carries the 60-day money-back guarantee.
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- 60-day money-back guarantee
- Ships from the U.S.
