Refunds
Synaptril Refund Policy: Returns, Address and Timing
The Synaptril refund policy follows the 60-day money-back guarantee. Contact the order desk with your order ID, mail the bottles with tracking to 195 Broadway, Floor 5, New York, NY 10007, and pay the return postage. The refund is issued 3-5 business days after the return is credited, then takes 5-10 days to post to your card.
Written by the Synaptril label deskUpdated
The policy01
What is the Synaptril refund policy?
The Synaptril refund policy is the 60-day money-back guarantee put into practice: you return the bottles within the window and get the pack price back on your card.
The sales page promises "100% Satisfaction or Your Money Back" on every pack (Synaptril sales page). The practical rules come from the order desk: who to contact, where to mail and how long the money takes.
Refunds are handled by the Synaptril order desk, not by this website. Getsynaptril, a stocked U.S. Synaptril counter, writes these pages but cannot see orders or send money back.
How to return02
How do you return Synaptril for a refund?
To return Synaptril, contact the desk with your order ID, pack the bottles with a note, mail them with tracking and wait for the credit.
Six short steps cover the whole process. Each one leaves a record, which matters if anything goes wrong later.
Start early. The first contact has to happen inside 60 days of your order, and waiting for a parcel to arrive or a call back eats into that time.
Find your order ID
Look in the checkout email you got after paying. Every later step depends on that number.
Contact the order desk
Call +1 (323) 348-1373 or email [email protected] within 60 days of your order and say you want a refund.
Ask about opened bottles
The sales page does not say whether opened or empty bottles count. Ask, and get the answer by email.
Pack every bottle
Put all bottles in a sturdy box with a note giving your full name, email and order ID.
Mail it with tracking
Send the box to 195 Broadway, Floor 5, New York, NY 10007, USA by a tracked service. You pay the postage.
Watch for the refund
Expect it 3-5 business days after the return is credited, then 5-10 days for your card to show it.
Address03
Where do you send a Synaptril return?
Send Synaptril returns to 195 Broadway, Floor 5, New York, NY 10007, USA. That is the returns address the seller gives.
It is not the same as the office at 1745 Broadway, Floor 17, New York, NY 10019, USA, and it is not the Aurora, Colorado, address printed on the bottle or in the sales-page footer. Use the returns address only.
Confirm the address with the desk when you start your claim. If they give you a different one by email, follow the email and keep a copy.
| Returns | 195 Broadway, Floor 5, New York, NY 10007, USA |
|---|---|
| Office | 1745 Broadway, Floor 17, New York, NY 10019, USA; not for returns |
| Label distributor | Gluco Elixir, Aurora, CO 80011, +1 (323) 348-1373, [email protected] |
| Sales-page footer | SHIPOFFERS, 19655 E 35th Dr #100, Aurora, CO 80011 (sales-page footer) |
| Order desk | +1 (323) 348-1373, [email protected] |
In the box04
What do you include with a Synaptril return?
Include a note with your full name, the email you ordered with and your order ID. Without those three, the returns team may not be able to match the parcel to you.
Put every bottle from the order in the box unless the desk tells you otherwise. That includes opened and empty bottles until you hear a clear answer about them.
- Full name, as on the order
- Email address used at checkout
- Order ID from the checkout email
- All bottles, packed so they cannot break
Write the order ID on the outside of the box too, next to the address. Take a photo of the packed box before you seal it.
Refund timing05
How long does a Synaptril refund take?
A Synaptril refund takes 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it.
The clock for the refund starts when the returns team logs your parcel, not when you mail it. So add the time the parcel spends in transit.
- Mail day
You send the bottles with tracking and keep the receipt.
- Delivery
The parcel reaches the returns address. Tracking shows the date.
- Credit
The returns team logs the bottles against your order.
- 3-5 business days later
The refund is issued to the card you paid with.
- 5-10 days after that
Your card issuer posts it to your statement.
Synaptril: from $49 a bottle30 capsules · 2, 3 or 6 bottles · free shipping on 3 or 6 · 60-day guarantee
See packsPostage06
Is return shipping refunded on a Synaptril order?
No refund of return postage is offered. The buyer pays to send the bottles back, and a tracked service is advised.
Shop around for postage. A small, light box of bottles may cost less with one carrier than another. Whatever you choose, make sure it comes with a tracking number.
The sales page does not say whether the original shipping fee on a two-bottle order is refunded. Ask the desk when you call. The three-bottle and six-bottle packs shipped free, so the question does not arise for them.
No return07
Can you get a Synaptril refund without returning the bottles?
The stated process asks you to mail the bottles back, so plan on returning them. Nothing we read describes a refund without a return.
If your bottles were lost, broken in transit or never arrived, that is a different case. Tell the desk exactly what happened and send photos. A parcel that never came is a delivery problem, covered on the shipping page.
If you stopped because you felt unwell, tell a doctor what you took, and bring the bottle or label. Stay on prescribed medicine unless your doctor advises otherwise. Any return can wait a day while you get advice.
Late refunds08
What do you do if a Synaptril refund is late?
If your refund is late, contact the order desk first with your order ID and the return tracking number.
Count the days before you call. Allow for transit, then 3-5 business days after the bottles are credited, then 5-10 days for the card. If that full span has passed, call +1 (323) 348-1373 or email [email protected].
If the desk confirms the refund was sent, ask for the date and amount, then check with your card issuer. If the desk cannot find your return, send them the tracking proof. The website inbox, [email protected], cannot look up orders. More ways to reach the desk are on the contact page.
In short09
What are the Synaptril refund rules in one line?
Call within 60 days, mail every bottle with tracking at your cost, and expect the money back on your card within a few weeks of delivery.
Read the full promise on the 60-day guarantee page.
FAQ10
Synaptril refund questions
How long does a Synaptril refund take?
The refund is issued 3-5 business days after the returned bottles are credited. Your card issuer then takes 5-10 days to post it. Add the time the parcel spends in the mail before it reaches the returns address.
Where do I send a Synaptril return?
Mail it to 195 Broadway, Floor 5, New York, NY 10007, USA. That is the returns address, separate from the office and from the Aurora, Colorado, names on the label and sales page. Confirm it with the order desk before you send.
Is return shipping refunded?
No. The buyer pays return postage, and a tracked service is advised. Whether the original shipping fee on a two-bottle order comes back is not stated, so ask the desk.
Can I get a refund without returning the bottles?
The process we know of asks for the bottles back. A lost or damaged delivery is a separate problem, so tell the desk what happened and send photos. Do not assume a refund without a return.
What information do I include with a Synaptril return?
Include your full name, the email you used at checkout and your order ID on a note inside the box. Add every bottle unless the desk says otherwise, and keep the tracking receipt.
Who do I contact if my Synaptril refund is late?
Contact the order desk at +1 (323) 348-1373 or [email protected] with your order ID and the return tracking number. If they confirm the refund was sent, check with your card issuer next.
Can I cancel a Synaptril order before it ships?
Call the order desk at +1 (323) 348-1373 as soon as you can with your order ID. The sales page does not describe a cancellation window, so the desk is the only place that can tell you whether the order can still be stopped.
Who wrote this11
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . See our editorial standards and how we check reviews. This website is run by Getsynaptril, a stocked U.S. Synaptril counter, not by the manufacturer or the distributor. We are paid when you buy through our order links.
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